Contract Requirements


Terms and Conditions for Purchasing Goods and Services
This downloadable Kaiser Permanente Terms and Conditions for the Purchase of Goods and Services document (the “Terms and Conditions”) applies to Purchase Orders which incorporate by reference the Terms and Conditions, unless the parties have agreed in writing to use other terms and conditions. The Terms and Conditions also apply to written agreements which incorporate by reference the Terms and Conditions. Learn More

Vendor Code of Conduct
Kaiser Permanente upholds high ethical standards in its business practices, and our vendors play an integral role in making this happen. The Vendor Code of Conduct contains the minimum standards by which a supplier is expected to conduct itself when providing services to Kaiser Permanente. Learn More

Business Continuity Plan
Kaiser Permanente requires Suppliers to maintain and routinely test comprehensive Business Continuity Plans to ensure appropriate and timely recovery of services to KP during times of business interruption. All Suppliers in contract with KP must provide a 24/7 contact. Learn More

Business Continuity Planning and Resiliency Survey
If a Supplier is unable to provide a Business Continuity Plan, the Supplier will complete a KP Business Continuity Planning and Resiliency Survey to confirm evidence of a Business Continuity Plan and understanding of their Business Continuity Program. Please save the survey to your computer and email a copy to   Access Survey

Invoice and Accounts Payable Requirements
In order to facilitate timely and accurate payment of invoices, Kaiser Permanente requires vendors, contractors and suppliers to comply with the Kaiser Permanente Invoice and Accounts Payable Requirements. Failure to follow these requirements may lead to processing delays or the non-payment of invoices. Learn More

Travel and Expense Guidelines
If Kaiser Permanente has agreed in the agreement or Statement of Work (SOW), as applicable, to reimburse supplier’s travel and associated expenses, then the supplier must comply with the Travel and Expense Guidelines. Learn More

Non-Endorsement Guidelines for Vendors, Contractors and Suppliers
Kaiser Permanente’s trademarks, service marks, trade names and logos are valuable assets, which are actively managed and protected by Kaiser Permanente. Vendors and other third parties are not permitted to use Kaiser Permanente marks or logos without written authorization. These Non-Endorsement Guidelines contain the minimum requirements for a vendor’s use of any Kaiser Permanente marks or logos and the process by which a vendor may request this authorization. Learn More

Quality Assurance Program
If the supplier is providing goods or services to Kaiser Permanente that are used in a licensed or accredited health care facility, the supplier shall participate in the Kaiser Permanente Quality Assurance Program. Learn More


Clinical Technology Services
Clinical Technology Services include: Preventative Maintenance, Corrective Maintenance, and other related services on the medical equipment used in the monitoring, diagnosis, and treatment of the Kaiser Permanente members and patients. Learn More


Federal Flowdown Requirements
Kaiser Foundation Health Plan, Inc. and its health plan subsidiaries have entered into contracts with the U.S. Government Office of Personnel Management and The Centers for Medicare and Medicaid Services that require certain federal contract provisions be made a part of any subsequent agreement with vendors, contractors and suppliers who provide services to support these Federal contracts. Each supplier providing services is required to review and, where applicable, comply with the Kaiser Permanente Federal Flowdown Requirements Learn More

FDR Requirements
Suppliers, vendors, contractors, and subcontractors who provide services in connection with Kaiser Permanente's Medicare Part C and D plans might qualify as first-tier, downstream, or related entities (FDRs) and must follow certain compliance requirements. Learn More


Background Check
If a supplier is providing services to customer, the supplier shall comply with the background check requirements. Learn More

Drug Screening
Upon request, supplier will comply with Kaiser Permanente's drug screening requirements. Learn More

Health Screening Requirements
If a supplier is providing services at a facility in which in-person patient care is provided to Kaiser Permanente patients, then supplier will comply with the Kaiser Permanente health screening requirements. Learn More


Computer System Access
If a supplier will have access to Kaiser Permanente's computer system to perform services, then the supplier shall comply with the computer system access requirements. Learn More

Web-Based Products and Services Accessibility Requirements
Kaiser Permanente is committed to providing access to its healthcare services, programs, and activities free from discrimination on any basis, including disability. This commitment includes ensuring the web-based products and services we provide to our members, patients, and other users are accessible.  The Web-Based Products and Services Accessibility Requirements contain the minimum accessibility requirements for Suppliers of web-based products and services. Learn More

Data Security Requirements
Suppliers must comply with Kaiser Permanente's Data Security Requirements if supplier will be accessing, generating, processing, hosting, or storing* personally identifiable information, data, or records relating to any patient, member, employee, or contractor of any Kaiser Permanente entity.   (* Examples include application management, data processing, hosting, or system integration services.) Learn More

Site Access and Visitation
If a supplier is providing services at a customer facility, the supplier must comply with all applicable security, access, safety, and fire protection regulations, Kaiser Permanente policies and procedures, and all applicable state and municipal safety regulations, building codes or ordinances while performing the services under the services agreement, including, as applicable, the Supplier Visitation Policy. Learn More

National Supplier Visitation Policy
Kaiser Permanente’s National Materials Leadership Team, with representation from all Kaiser Regions, has developed the following visitation policy for Supplier Representatives of medical and non-medical equipment, supplies, and non-provider services. Learn More

Payment Card Industry Data Security
If supplier’s services include processing, storing, using or transmitting payment cardholder data, then supplier will comply with the Kaiser Permanente Payment Card Industry Data Security Requirements. Learn More

Solution Delivery Life Cycle Requirements
All Kaiser Permanente IT vendors, contractors and suppliers who provide IT solutions are required to comply with Kaiser Permanente's standard for quality IT solution delivery, based on the Solution Delivery Life Cycle (SDLC) defined framework and affiliated sub-processes. Learn More


Distribution and Transportation Guide
Learn more about the distribution, transportation, and packaging requirements for doing business with Kaiser Permanente. Learn More

GS1® Healthcare Requirements for Vendors, Contractors and Suppliers
Kaiser Permanente supports the implementation of the GS1® Device Identification System in the health care industry as the standardized system for marking medical devices with unique device identifiers. Each supplier of medical devices to Kaiser Permanente shall comply with the GS1® Healthcare Requirements for vendors, contractors, and suppliers. Learn More.

Rules of Engagement for Product Evaluation
This document provides Kaiser Permanente requirements for vendor submission of their medical products for clinical evaluation. Learn More


Supplier Diversity
Kaiser Permanente requires that all prospective suppliers meet certain minimum qualifications, which may vary by product and service type.  All prospective diverse suppliers/service providers are required to register on our portal. It is important to complete all requested information, upload your certification documents to validate your diverse ownership, and include your marketing materials.

Note: Registration in the supplier portal does not guarantee a business opportunity, place your company on an approved vendor list, or obligate Kaiser Permanente to solicit requests for bids, quotations or proposals.

Registration gives Kaiser Permanente decision makers access to your company’s information when conducting supplier searches so that they may contact you regarding upcoming opportunities.

The National Supplier Diversity department works pro-actively with sourcing, purchasing, and contracting staff by making referrals and providing supplier names when opportunities arise.
All Suppliers, except those classified as small businesses, that receive contracts more than $550,000 ($1M for Construction) will be contacted by Kaiser Permanente’s National Supplier Diversity office to report their Tier II expenditures into Kaiser Permanente’s on-line reporting portal on a quarterly basis. Visit the NSD website to learn more.

Environmentally Preferable Purchasing (EPP)
Consistent with Kaiser Permanente’s goal to improve the health of our members and the communities we serve. Kaiser Permanente requires each supplier to review and comply with the applicable provisions of the Kaiser Permanente Environmentally Preferable Purchasing Principles and Standards (EPP). View details

Kaiser Permanente's Environmentally Preferable Purchasing (EPP) Principles requires its current and prospective suppliers of medical and surgical products to complete and submit a Supplier Sustainability Scorecard as part of the RFP process. view details

Healthy Picks
The Healthy Picks Program defines healthy food options in food venues throughout Kaiser Permanente, including patient menus, cafeteria, vending machines, catering, conferences, smart markets, food kiosks, coffee carts, gift shops and farmers markets.  View details