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Kaiser Permanente’s Compliance Program

Do you have a compliance concern?

If you think that a compliance or ethics standard has been violated, such as fraud, waste, or abuse, contact the Kaiser Permanente Compliance Hotline or call 1-888-774-9100.

Kaiser Permanente’s compliance program is core to our mission, beliefs, and our success as an organization. Our program guides us to do the right thing, builds trust, and supports behavior that is in the best interest of our employees, patients, and communities we serve.

We are privileged to be a trusted partner in the health of millions of people.  This is an awesome responsibility that not only requires us to provide high-quality affordable health care services, but it means we, including our vendors, must act in an ethical and compliant manner in our daily decisions and activities.

We work in a fast-paced, complicated environment, so it’s important that you are empowered with the tools and resources you need to confidently navigate the decisions you are faced with every day. On this site, you will find compliance resources you need as a vendor, contractor, or subcontractor of Kaiser Permanente. These resources provide information about Kaiser Permanente’s compliance requirements and will help ensure that all of us are doing our part in maintaining high standards of ethics and integrity.

Examples of Compliance Issues

Examples of compliance issues include:

  • perpetrating theft, fraud, waste, and abuse
  • violating health, safety, and environmental regulations
  • reporting conflicts of interest
  • accepting inappropriate gifts and gratuities
  • using Kaiser Permanente property and systems improperly
  • falsifying documents
  • submitting inaccurate or incomplete documentation and coding
  • ignoring regulatory requirements
  • disclosing confidential information
  • misconduct related to payment or delivery of items or services under the contract
  • violating conditions of federal programs

Kaiser Permanente’s Compliance Hotline

Everyone who works with Kaiser Permanente is accountable for helping to ensure we are compliant and ethical and for speaking up when something isn’t right.

If you have a compliance concern, or think that a law, regulation, or Kaiser Permanente policy has been violated, contact the Kaiser Permanente Webline or call the Kaiser Permanente Compliance Hotline at 1-888-774-9100.

Kaiser Permanente Compliance Hotline is a convenient and anonymous way for vendors to report suspected wrongdoing, including fraud, waste, and abuse, safety concerns, and compliance violations, without fear of retaliation. The Compliance Hotline is available 24 hours a day, 365 days a year. When reporting a potential compliance issue, be prepared to provide detailed information. Without enough information, it may not be possible to properly investigate the issue. Appropriate action is taken against those found to have violated applicable law or Kaiser Permanente policy.