At Kaiser Permanente, we stand for total health. Total health is more than freedom from physical affliction – it’s about mind, body and spirit. We also know that better health outcomes begin where health starts – in our communities.
Our procurement strategy supports the Kaiser Permanente mission and the advancement of total health by optimizing cost savings, procuring environmentally sustainable products, and investing for economic impact. We see our suppliers as partners in helping us to improve total health by helping us drive innovation and new ideas. We need to work together to optimize costs so that we can make health care affordable to more people, while never losing focus on improving quality, service and growth. We just aren’t there today.
Together, we can build creative solutions to improve the sustainability of the products we buy, reducing the overall environmental impact of the health care industry. We can work toward innovative solutions that help drive wealth and health by investing in and spending with diverse suppliers, as well as in our communities, with an eye toward optimizing impact in those areas where investment is needed the most. We must drive for the triple win – affordability for our members, sustainability of the products and services we use, and maximum community impact where it is needed the most to reduce economic disparities and environmental injustices that disproportionately and negatively impact these communities.
Our goal in updating this website is to provide all the information you need to do business with Kaiser Permanente in an easy to use format. We are on an intentional journey to make it easier to do business with us. In this update we have made changes to the site based on feedback from suppliers and vendors like you, so continue to let us know how we’re doing and what we can do better. We look forward to partnering with your organization.
Buy to Pay Teams
Sourcing and Pay Operations
Collaborates with internal stakeholders to source and develop master contracts for various categories of goods and services that are purchased on a recurring basis.
Sourcing and Service Delivery
Collaborates with internal stakeholders to develop contracts that operationalize the procurement of goods and services based on master contracts, as well as developing master contracts for identified categories of spend.
Pay Operations & Travel and Expense Operations (TEO)
Processes invoices, provides vendor maintenance, and provides customer service to resolve invoice errors. TEO maintains the corporate credit card program, manages Kaiser Permanente’s online expense reporting, and ensures adherence to corporate policies involving travel and procurement-related expenses.
National Supplier Diversity and Environmentally Preferred Purchasing
Provides minority-, women-, and veteran-owned businesses as well as environmentally conscious businesses the most practical opportunity to be included in Kaiser Permanente contracting and subcontracting activities.
Medical Center Supply Chain Operations
Handles order processing, receiving, replenishment/case picking, procedure card maintenance, match-exception resolution across medical centers, and manages product recalls.
Supply Chain Services & Point of Use
Conducts product evaluations, contract conversions, backorder management, point-of-use support for procedure cards/utilization, and variation reporting.
Demand and Inventory Management
Demand forecasting/planning and inventory management/planning realizes distribution, replenishment capacity, and scheduling to ensure that items are produced at the right time and delivered to the right place when they are needed.
National Warehousing and Logistics
Manages warehousing, distribution, transportation, and freight management, including records and supply storage, distributor management, document services, fleet operations, and linen and laundry.
Customer and Supplier Experience (CASE)
Maintains customer segmentation and service catalogs to maximize harmonization between customers, vendors, and compliance.
Facilitates supplier onboarding and vendor segmentation to understand vendor criteria allowing for optimization the B2P-supplier relationship.
Works to foster and identify the essential behaviors to drive a “Customer Centric” B2P strategy with an organization-wide implementation plan.
Buy to Pay (B2P) is a multi-functional, diverse, dynamic, and collaborative business organization with over 2,100 employees.
We are a team of dedicated professionals, managing Kaiser Permanente’s expenditures and inventory and supplying products and services across the Kaiser Permanente organization. We help drive higher quality and more affordable care for Kaiser Permanente members and patients by sourcing strategic vendors, efficiently ordering product, warehousing and distributing supplies, and delivering services across the whole care continuum. We also pay our suppliers and reimburse employees for expenses on behalf of Kaiser Permanente.
Source—Engage with suppliers to negotiate the best possible contract to support Kaiser Permanente buyers with the purchase of products and services.
Order—Order product and maintain optimal inventory levels to ensure continuity of business and hospital operations.
Deliver—Receive, deliver, manage, and dispose of medical and non-medical products and key contracted services.
Pay—Make payments owed to suppliers, members, employees and other creditors.