Sourcing and Pay Operations
Collaborates with internal stakeholders to source and develop master contracts for various categories of goods and services that are purchased on a recurring basis.
Sourcing and Service Delivery
Collaborates with internal stakeholders to develop contracts that operationalize the procurement of goods and services based on master contracts, as well as developing master contracts for identified categories of spend.
Pay Operations & Travel and Expense Operations (TEO)
Processes invoices, provides vendor maintenance, and provides customer service to resolve invoice errors. TEO maintains the corporate credit card program, manages Kaiser Permanente’s online expense reporting, and ensures adherence to corporate policies involving travel and procurement-related expenses.
Provides minority, woman, veteran, disabled, and LGBTQ+ owned businesses, as well as environmentally conscious businesses, the opportunity to be included in Kaiser Permanente contracting and subcontracting activities.
Medical Center Supply Chain Operations
Handles order processing, receiving, replenishment/case picking, procedure card maintenance, match-exception resolution across medical centers, and manages product recalls.
Supply Chain Services & Point of Use
Conducts product evaluations, contract conversions, backorder management, point-of-use support for procedure cards/utilization, and variation reporting.
Demand and Inventory Management
Demand forecasting/planning and inventory management/planning realizes distribution, replenishment capacity, and scheduling to ensure that items are produced at the right time and delivered to the right place when they are needed.
National Warehousing and Logistics
Manages warehousing, distribution, transportation, and freight management, including records and supply storage, distributor management, document services, fleet operations, and linen and laundry.
Customer and Supplier Experience (CASE)
Maintains customer segmentation and service catalogs to maximize harmonization between customers, vendors, and compliance.
Facilitates supplier onboarding and vendor segmentation to understand vendor criteria allowing for optimization the B2P-supplier relationship.
Works to foster and identify the essential behaviors to drive a “Customer Centric” B2P strategy with an organization-wide implementation plan.