Need help? Find the right support team and contact details for invoicing, payments, ACH, access, and technical issues.
OneLink Vendor Applications support
Use the contact information below for assistance with OneLink vendor applications and related services.
eSettlements support
- For questions or support related to eSettlements: Kaiser-eSettlements@kp.org.
Additional invoicing support
- Invoicing / payment status: KP-AP-Customer@kp.org
- ACH questions: KP-AP-ACH@kp.org
- Invoice submission (PDF): KP-AP-Invoice@kp.org
- Early payment inquiries (Taulia): outreach-requests@taulia.com
- Taulia website: customers.taulia.com/kaiserpermanente/
Bill Only support
- For more information about the Bill Only program, or to request a consultation on how to get started, please contact Matthew.Freede@kp.org
- For Bill Only support questions, email KP-BillOnly-CustomerSupport@kp.org
Lease support
- For lease-related questions, email Lease-Reporting-Group@kp.org.
Vendor profile updates (W-9 / name changes)
- For vendor name changes and W-9 updates, email KP-VendorPortal-Support@kp.org.
PingOne login and password support
- For PingOne-related support, such as logging in, Forgot User ID, Forgot Password, or changing your password, please refer to the OneLink Supplier Portal User Guide for step-by-step instructions.
Kaiser Permanente Supply Chain Services department
For additional questions, send us a message.