For Suppliers, Contractors and Vendors
Invoice and Accounts Payable Requirements
In order to facilitate timely and accurate payment of invoices, Kaiser Permanente requires vendors, contractors and suppliers to comply with the Kaiser Permanente Invoice and Accounts Payable Requirements. Failure to follow these requirements may lead to processing delays or the non-payment of invoices.
Electronic Invoicing Guide
Kaiser Permanente recently implemented company-wide, eInvoicing submission and is discontinuing paper-based invoicing. All suppliers transacting with Kaiser Permanente will be required to submit invoices electronically. Electronic invoice submission is the ONLY authorized channel for invoice submission to receive timely payment(s).
Early Payment Program is live for KP Suppliers!
We are proud to announce that our KP Early Payment Program, powered by Taulia, is now live!
Kaiser Permanente are enrolling suppliers onto this Early Payment program.
Where to go for more information and questions on Taulia Support
Need help? Find the right support team and contact details for invoicing, payments, ACH, access, and technical issues.
OneLink Vendor Applications support
Use the contact information below for assistance with OneLink vendor applications and related services.
eSettlements support
- For questions or support related to eSettlements: Kaiser-eSettlements@kp.org.
Additional invoicing support
- Invoicing / payment status: KP-AP-Customer@kp.org
- ACH questions: KP-AP-ACH@kp.org
- Invoice submission (PDF): KP-AP-Invoice@kp.org
- Early payment inquiries (Taulia): outreach-requests@taulia.com
- Taulia website: customers.taulia.com/kaiserpermanente/
Bill Only support
- For more information about the Bill Only program, or to request a consultation on how to get started, please contact Matthew.Freede@kp.org
- For Bill Only support questions, email KP-BillOnly-CustomerSupport@kp.org
Lease support
- For lease-related questions, email Lease-Reporting-Group@kp.org.
Vendor profile updates (W-9 / name changes)
- For vendor name changes and W-9 updates, email KP-VendorPortal-Support@kp.org.
PingOne login and password support
- For PingOne-related support, such as logging in, Forgot User ID, Forgot Password, or changing your password, please refer to the OneLink Supplier Portal User Guide for step-by-step instructions.