Frequently asked questions (FAQs)

Login and account access

Who should I contact if I don’t know my User ID or Supplier ID?

For assistance with your User ID or Supplier ID, contact Kaiser-eSettlements@kp.org.

Who should I contact if my account is locked?

If your account is locked, contact Kaiser-eSettlements@kp.org.

PingOne login and password support

For PingOne-related support such as logging in, forgot user ID or password, or changing your password, please refer to the OneLink Supplier Portal User Guide for step-by-step instructions.

Quick Links

OneLink Supplier Portal information, contacts, and more.

Supplier Portal Hub Request access FAQs Support and contacts Log in to Supplier Portal

Invoicing, payments, and remittance

Who do I contact for invoicing or payment questions?

For invoicing or payment-related questions, contact KP-AP-Customer@kp.org.

Who do I contact for ACH questions?

For ACH-related questions, contact KP-AP-ACH@kp.org.

Who do I contact for early payment questions?

For early payment inquiries, contact outreach-requests@taulia.com or visit the Taulia site.

How do I request access to eSettlements as a supplier?

At this time, new registrations for eSettlements are not being accepted.
If you need to submit an invoice:

Email your invoice in PDF format to KP-AP-Invoice@kp.org.
If your purchase order (PO) was created in Coupa (PO number includes a “K”), submit your invoice through the Coupa Supplier Portal instead.

For invoice status inquiries, contact KP AP Customer Service at KP-AP-Customer@kp.org.

Access requests

Who should I contact to request Bill Only access?

For Bill Only access requests, contact Kaiser-eSettlements@kp.org.

Who should I contact to request Lease Only access?

For Lease Only access requests, contact Lease-Reporting-Group@kp.org.

eSettlements support

Who should I contact if I receive an error message when invoicing through eSettlements?

For eSettlements invoicing errors, contact Kaiser-eSettlements@kp.org.

Bill Only support

Who should I contact for Bill Only questions?

For Bill Only support questions, contact KP-BillOnly-CustomerSupport@kp.org.

Lease support

Who should I contact for Lease questions?

For lease-related questions, contact Lease-Reporting-Group@kp.org.

Vendor profile updates

Who should I contact for vendor name changes or W-9 updates?

For vendor name changes and W-9 updates, contact KP-VendorPortal-Support@kp.org.